We never sell your data
NNET does not sell, rent, or trade your personal information — to anyone, for any price.
SECURE CHANNEL // PRIVACY POLICY
Your data, carried with care.
This policy explains how we collect, use, disclose, and safeguard your information when you subscribe to our internet, broadband, and network services (the "Services") — in plain language, end to end.
We don't watch your activity
We do not monitor or record the content of your online communications or internet activity.
We don't store your card details
Payments run through trusted providers — NNET never stores your full card or banking credentials.
Information We Collect
We collect information necessary to provide, maintain, and improve our Services, in three groups:
What you give us
Personal identification
- Full name and date of birth
- Government-issued ID — citizenship certificate, passport, national ID, or other documents required for verification and regulatory compliance
Contact information
- Residential or installation address
- Email address, mobile and telephone numbers
- Location details necessary for installation
Camera & storage access
Our apps may request camera and storage access to capture, upload, store, and submit documents, photos, and other information needed for activation, verification, and support.
Account & billing
- Account details, package and subscription information
- Payment history and transaction records
Payments are processed by trusted third-party providers. NNET does not store your complete card or banking credentials.
What we collect automatically
Network & usage
- Assigned IP addresses
- Data usage and bandwidth consumption
- Connection timestamps and duration
- Service performance and traffic statistics
We do not monitor or record the content of your online communications or internet activity.
Device information
- Device type and MAC addresses
- Operating system information
- Network identifiers needed for delivery and security
Equipment (CPE)
Technical data from routers, modems, ONTs, and other NNET-managed equipment — used for troubleshooting, maintenance, quality monitoring, and network optimization.
When you visit our website
Cookies and similar technologies may collect browser type and version, pages visited, time spent on pages, referral sources, and device information — used to improve site functionality, performance, and experience. You can control cookie settings through your browser preferences.
How We Use Your Information
Service provision & management
- Creating and managing accounts
- Installation and activation
- Subscription management
- Billing and payment processing
Customer communication
- Service notifications
- Maintenance and outage announcements
- Billing reminders and invoices
- Promotional messages — opt out anytime
Customer support
- Troubleshooting technical issues
- Responding to inquiries and complaints
- Providing effective assistance
Network operations & improvement
- Monitoring network performance
- Traffic management and optimization
- Capacity planning and upgrades
Security & fraud prevention
- Protecting our network and systems
- Detecting fraud, abuse, unauthorized access
- Ensuring service integrity
Legal & regulatory compliance
- Meeting telecommunications and licensing obligations
- Complying with lawful requests from authorities
Data Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction, including:
- Secure network architecture
- Access controls and authentication
- Data encryption where applicable
- Employee confidentiality obligations
- Security monitoring and incident management
No method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Data Retention
We keep personal information only as long as necessary to:
- Provide and manage our Services
- Fulfil contractual obligations
- Meet legal, regulatory, accounting, and operational requirements
- Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Rights & Choices
Subject to applicable laws, you may have the right to:
Access your information
Request access to the personal information we hold about you.
Correct your information
Request updates or corrections to inaccurate or incomplete information.
Marketing preferences
Opt out of promotional and marketing communications from NNET at any time.
Data requests
Ask how your information is collected, processed, and stored.
To exercise any of these rights, contact us using the details below.
Changes to This Privacy Policy
NNET may update this policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Updates are posted on this page with a revised effective date. Continued use of our Services after such updates means you accept the revised policy.
Contact Us
QUESTIONS ABOUT THIS POLICY
Reach the NNET privacy team directly.
If you have any questions, concerns, or requests regarding this Privacy Policy, we're here to help.